Refund policy

At Alpha Fang, we are committed to delivering premium streetwear and ensuring customer satisfaction. If you are not completely happy with your purchase, you can request a return, exchange, or refund under the terms below.

1. Return Eligibility

You may request a return if:

The item is unused, unworn, and unwashed
All original tags and packaging are intact
You provide a valid order ID or proof of purchase
The return request is raised within 7 days of delivery

2. Free Return Policy

We offer free returns for all eligible orders.
Our team will arrange a reverse pickup at no extra cost.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Innerwear / undergarments
Items purchased during final sale or clearance (if applicable)
Customized or made-to-order products
Products damaged due to misuse or improper handling

4. Return Process

To initiate a return:

Contact us at [your email] or through your website return portal
Share your Order ID and reason for return
Our team will verify your request and schedule a free pickup

5. Refund Policy

For Prepaid Orders:

Refund will be processed to the original payment method
Timeline: 5–7 business days after quality check

For COD Orders:

Refund will be issued via:
- Bank transfer (UPI/Account) OR
- Store credit (if you prefer)

6. Exchange Policy

Exchanges are allowed for size or product changes
Subject to product availability
If the requested item is unavailable, a refund or store credit will be provided

7. Damaged / Incorrect Product

If you receive a damaged or wrong item:

Report within 48 hours of delivery
Share clear photos/videos as proof
We will arrange priority replacement or full refund

8. Refund Approval

Once the returned product passes our quality inspection, your refund will be approved
If the product does not meet return conditions, it may be sent back to you